Orders & Shipping Policy

Availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

Shipment Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Delivery Charges and Time Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Deliveries within Hong Kong usually arrive within 3 business days for orders placed between Monday and Friday. (Subject to the availability of stock; remote districts may take longer for delivery.)

We welcome international orders and we offer different options (when available) for delivery that is selectable at checkout. Delivery time varies depending on the shipment option, trackable options will typically range from 7 to 10 business days. Non-trackable options like normal postal service may take longer. Delivery charges will vary depending on the type of products ordered and the shipping destination and cannot be refunded. Please note that we do not deliver to P.O. boxes and hotels. Customers should note that those countries which require custom clearance or import inspections may result in a longer delivery time.

Note: Delivery delays can occasionally occur. This is especially relevant for gift purchases during festive seasons. Other disruptions which are out of our control, such as government policies related to goods delivery during the pandemic, may also contribute to unexpected delays.

Taxes and Import Fees

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country and we encourage you to be aware of these potential costs before placing an order with us. Upon checkout, some couriers may try to estimate these charges, however, please note that you remain responsible for any excess charges which may still be chargeable.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to us at your expense, and you will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded. If the cost of returning the goods exceeds the cost of the products, no refund or return will be carried out.

Rejected Parcels and Incorrect Addresses

If a parcel is not accepted and needs to be returned to us, whether it’s because of an incorrect address provided by you or due to a refusal to accept delivery, the goods will be returned to us at your expense, and you will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded. If the cost of returning the goods exceeds the cost of the products, no refund or return will be carried out.

Free Shipping

For local delivery to a Hong Kong address, free delivery will be provided for orders with a net purchase of over HK$400. International orders do not qualify for free shipping. However, promotional terms may vary from time to time and you should refer to the displayed costs at the time of checkout for the correct charges.

Questions

If you have any questions concerning our policies, please contact us at: eshop@god.com.hk

GOD's Greatest Gifts

At GOD, we have such an enormous collection of giftable goodies, of such varied types at accessible price points,
that it’s almost too hard to pick just a few things out – but we're here to help with that!

For the homebody

We have a plethora of home accessories. Our handcrafted soy wax candles feature the legendary three dragon Mahjong tiles. In the custom Hong Kong scent of ginger lily, these exclusive candles will put a smile on any face. What better way to cosy up than with a glass of wine, playfully decorated with our Hong Kong street sign wine markers.

Speaking of street signs, our ceramic trays are the perfect carriers for small items. You'll steal the show serving up a platter of gifts to your loved ones.

Shop Now!

For the Traveller

With so many people flying abroad for the holidays, it’s hard to get them something they’ll appreciate before they take off. Consider sending them off with a fresh GOD luggage tag, which will give your luggage a pop of colour that’ll be unmistakable on the carousel. You can’t go wrong with the classic—Delay No More.

No More Delay!

For the Cultured

Anyone who was around Hong Kong during the 90’s will know the legend of Tsang Tsou-Choi – the King of Kowloon. Approaching the 20-year anniversary of our previous collaboration with the King, we’re celebrating his legacy with a capsule collection of knitwear featuring his original GOD print. Our pullover fits beautifully as an oversized, unisex piece – a gift for all sizes.

For the Kids

Kids are notoriously difficult to shop for, but that won’t stop the savvy GOD shopper. Our evergreen kid’s tees are sure to please, and the “Made in Hong Kong” print raises particular interest from the fun-loving parent. If you’d rather be the fun uncle/auntie, our selection of kid’s toys and puzzles will put the youth on your side. The City Story building bricks add a splash of Hong Kong culture to every child’s favourite toy, and you can’t go wrong with the classic Star Ferry.

For the Person who has Everything

Some people happen to have everything, and only something truly special will make their holiday season. At GOD, one item in particular comes to mind: the Chinese Denim Jacket. Fusing the traditional Chinese elements of knot buttons and a mandarin collar onto the classic Western silhouette of the denim jacket, this one-of-a-kind piece will change the hearts of even the toughest Grinch.

For those still looking

This is just a taste of what we have available at GOD! Check out the rest of our e-shop for more,
or come to one of our locations across Hong Kong for inspiration. We have something for anyone to find.