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Orders & Shipping Policy

Availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. 

Shipment Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Delivery Charges and Time Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Deliveries within Hong Kong usually arrive within 3 business days for orders placed between Monday and Friday. (Subject to the availability of stock; remote districts may take longer for delivery.)

We welcome international orders and we offer different options (when available) for delivery that is selectable at checkout. Delivery time varies depending on the shipment option, trackable options will typically range from 7 to 10 business days. Non-trackable options like normal postal service may take longer. Delivery charges will vary depending on the type of products ordered and the shipping destination and cannot be refunded. Please note that we do not deliver to P.O. boxes and hotels. Customers should note that those countries which require custom clearance or import inspections may result in a longer delivery time. 

Note: Delivery delays can occasionally occur. This is especially relevant for gift purchases during festive seasons. Other disruptions which are out of our control, such as government policies related to goods delivery during the pandemic, may also contribute to unexpected delays.

Taxes and Import Fees

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country and we encourage you to be aware of these potential costs before placing an order with us. Upon checkout, some couriers may try to estimate these charges, however, please note that you remain responsible for any excess charges which may still be chargeable.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to us at your expense, and you will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded. If the cost of returning the goods exceeds the cost of the products, no refund or return will be carried out.

Rejected Parcels and Incorrect Addresses

If a parcel is not accepted and needs to be returned to us, whether it’s because of an incorrect address provided by you or due to a refusal to accept delivery, the goods will be returned to us at your expense, and you will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded. If the cost of returning the goods exceeds the cost of the products, no refund or return will be carried out.

Free Shipping

For local delivery to a Hong Kong address, free delivery will be provided for orders with a net purchase of over HK$400. International orders do not qualify for free shipping. However, promotional terms may vary from time to time and you should refer to the displayed costs at the time of checkout for the correct charges.

Questions

If you have any questions concerning our policies, please contact us at: eshop@god.com.hk

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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