Terms and Conditions

Disclaimer

This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that www.god.com.hk shall not be liable for any damages of any kind related to your use of this site.

Please read all information, warranties, or warnings provided by the manufacturer owner or seller of the products on or in the product packaging and labels before using any products purchased on www.god.com.hk. We shall not be liable for the accuracy, fitness for a particular purpose or quality of such products, or reliability of any information provided by any manufacturer, owner, or seller of such products; it is the customer’s responsibility to evaluate such information themselves.

General Terms & Conditions

This website is operated by Goods of Desire Limited. All inquiries may be directed to:

Goods of Desire Limited

L2-09 JCCAC, 30 Pak Tin Street, Shek Kip Mei, Kowloon, Hong Kong

Tel: (852) 2544 5615  Fax: (852) 2543 9337

Email: eshop@god.com.hk

Your use of this website is governed by these terms and conditions. Please take the time to review these terms and conditions. Your use of www.god.com.hk  constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the www.goods-of-desire.myshopify.com website.

Ownership of Rights

All rights, including copyright, in this website, are owned by or licensed to www.god.com.hk.  Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of www.god.com.hkm. You may not modify, distribute or re-post anything on this website for any purpose.

Accuracy of Content

www.god.com.hk has taken every care in the preparation of the content of this website. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on the device, we cannot guarantee that your display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, www.god.com.hk disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. www.god.com.hk  shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Damage to your Computer

www.god.com.hk makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. G.O.D.  shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Password / Account Security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. www.god.com.hk shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. 

Delivery Charges and Time Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Deliveries within Hong Kong usually arrive within 3 business days for orders placed between Monday and Friday. (Subject to the availability of stock; remote districts may take longer for delivery.)


We welcome international orders and we offer different options (when available) for delivery that is selectable at checkout. Delivery time varies depending on the shipment option, trackable options will typically range from 7 to 10 business days. Non-trackable options like normal postal service may take longer. Delivery charges will vary depending on the type of products ordered and the shipping destination and cannot be refunded. Please note that we do not deliver to P.O. boxes and hotels. Customers should note that those countries which require custom clearance or import inspections may result in a longer delivery time. 


Note: Delivery delays can occasionally occur. This is especially relevant for gift purchases during festive seasons. Other disruptions which are out of our control, such as government policies related to goods delivery during the pandemic, may also contribute to unexpected delays.

Links to Other Websites

We may from time to time place links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their content. www.god.com.hk  cannot accept any liability in respect of the use of these websites.

Other Legal Notices

There may be legal notices in other areas of this website that relate to your use of this website, all of which will, together with these terms & conditions, govern your use of this website.

Changes to Legal Notices

We reserve the right to change these terms & conditions as and when we see fit. 

Use of this Website from outside Hong Kong

www.god.com.hk makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Guarantees

At G.O.D., we take great pride in the design and quality of our products.  Attention to detail is our priority.  For our return and refund policy, please see below:

Return Requirements

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at eshop@god.com.hk to obtain confirmation about the return. Our customer service team will provide the necessary information to effect this.

Please note, we will only be responsible for return shipping charges upon confirmation thatof the damage and/or defect is not due to wear and tear and/or incorrect usage. We also strongly recommend that you use a trackable method to mail your return as we cannot process returns which fail to reach us.

Refunds / Replacements

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions

The following items cannot be returned or exchanged:

  • Tailor-made items
  • Displayed items
  • Promotional items
  • Breakable items
  • Items damaged through normal wear and tear

Please Note

  • Sale items are FINAL SALE and cannot be returned.

Questions

If you have any questions concerning our policies, please contact us at: eshop@god.com.hk

Shipment Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.


If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Delivery Charges and Time Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Deliveries within Hong Kong usually arrive within 3 business days for orders placed between Monday and Friday. (Subject to the availability of stock; remote districts may take longer for delivery.)


We welcome international orders and we offer different options (when available) for delivery that is selectable at checkout. Delivery time varies depending on the shipment option, trackable options will typically range from 7 to 10 business days. Non-trackable options like normal postal service may take longer. Delivery charges will vary depending on the type of products ordered and the shipping destination and cannot be refunded. Please note that we do not deliver to P.O. boxes and hotels. Customers should note that those countries which require custom clearance or import inspections may result in a longer delivery time. 


Note: Delivery delays can occasionally occur. This is especially relevant for gift purchases during festive seasons. Other disruptions which are out of our control, such as government policies related to goods delivery during the pandemic, may also contribute to unexpected delays.

Taxes and Import Fees

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country and we encourage you to be aware of these potential costs before placing an order with us. Upon checkout, some couriers may try to estimate these charges, however, please note that you remain responsible for any excess charges which may still be chargeable.


If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to us at your expense, and you will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded. If the cost of returning the goods exceeds the cost of the products, no refund or return will be carried out.

Rejected Parcels and Incorrect Addresses

If a parcel is not accepted and needs to be returned to us, whether it’s because of an incorrect address provided by you or due to a refusal to accept delivery, the goods will be returned to us at your expense, and you will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded. If the cost of returning the goods exceeds the cost of the products, no refund or return will be carried out.

Free Shipping

For local delivery to a Hong Kong address, free delivery will be provided for orders with a net purchase of over HK$400. International orders do not qualify for free shipping. However, promotional terms may vary from time to time and you should refer to the displayed costs at the time of checkout for the correct charges.

Questions

If you have any questions concerning our policies, please contact us at: eshop@god.com.hk

Cancellation

Under normal circumstances, we do not allow the cancellation of an order after the order has been submitted. Please contact eshop@god.com.hk immediately if there is a specific reason for cancellation.

For further information please email eshop@god.com.hk.

Pricing on GOD.com.hk

Prices on www.god.com.hk are set in Hong Kong dollars (HKD), with prices in other currencies displayed based on current exchange rates determined by the system. As such, prices in currencies other than HKD may fluctuate from time to time.  All prices and offers remain valid as advertised from time to time.  The price of a product displayed on www.god.com.hk at the time the order is accepted will be honoured, except in the case of a blatant error.


We are unable to offer price adjustments on items. Once an item has been purchased whether online or in-store, no price adjustment will be offered. Prices between physical stores and various online channels may vary. We do not offer price adjustments on this variance.

Resale of Items

All products sold are for the customers’ use and shall not be commercially resold. G.O.D. reserves the right to refuse any purchase order which we suspect is for commercial resale.

Payment Methods and Security

You can use any of the payment types listed below to pay for your order. We take your security very seriously - you can feel safe shopping with us. We only use credible third-party payment platforms such as PayPal and PayDollar to process your payments.  

Please see below the payment methods we accept:


  • Credit Card
  • Major credit cards issued through Visa, Mastercard, and AMEX
    More credit card options are available through PayPal and PayDollar should your card does not match the above criteria.


  • PayPal
  • You can pay through the PayPal option regardless of whether you have a PayPal account and access the range of accepted payment methods offered through PayPal.


  • PayDollar
  • We accept payment methods such as PayMe, AliPay, and WeChat Pay through PayDollar.


    All transactions through any of the above methods are secure and encrypted.


    We also take fraud very seriously too, so all credit and debit cardholders are subject to validation and authorisation by both us and the card issuer. To better protect our customers, when making online payments by card you may be presented with 3D secure security measures when paying. This is dependent on your bank issuer and may require you to enter a password or get a security code via email or phone. 

    Questions

    If you have any questions concerning our policies, please contact us at: eshop@god.com.hk

    Modification of Terms

    These website terms and conditions together with all our policies and procedures may be modified from time to time. It is therefore your responsibility to read these terms and any other relevant terms before you place any order on www.god.com.hk.

    Governing Law

    These website terms and conditions together with all our policies and procedures shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People’s Republic of China. You hereby irrevocably agree that the courts of the Hong Kong Special Administrative Region shall have exclusive jurisdiction in relation to any claim or dispute concerning or arising from these terms and the order terms.

    These website terms and conditions were last updated on 1 November 2021.
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